Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must be:

Unused
In the same condition you received it
In its original packaging

Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale
Gift cards
Digital products
Items that show signs of wear, use, or damage caused by the customer

Return Process

To start a return, please contact us at [your support email] with:

Your order number
Reason for the return
Photos (if the item is damaged or defective)

Once your return request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

Cancellations

Orders can only be canceled within 12 hours of being placed. After this time, the order may already be processed or shipped.

If you have any questions about our return policy, please contact us at:

📧 oliveraris@hotmail.co.uk